We hope this message finds you and your family happy and healthy. As you know, during the past two months, we have been closed to all but patients with dental emergencies to help alleviate the burden that dental emergencies would have placed on hospital emergency rooms and to protect our patients from potential contact with COVID-19. We appreciate your patience and understanding during this time.
We are pleased to announce that we will be reopening for more routine treatment. Appointments will be managed to allow for social distancing between patients, which might mean that you’re offered fewer options for scheduling. Again, we appreciate your patience as we reschedule two months of missed appointments.
As you may have seen this during your previous visits to our office, infection control has always been a top priority for our practice. Our office follows infection control recommendations made by the ADA, the CDC and OSHA. We follow the activities of these agencies so that we are up-to-date on any new guidance that may be issued to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
When it is time for your next appointment, you may see some changes that have been made to help protect our patients and staff. For example:
- Patients will be screened over the phone when appointments are confirmed or created. We will then ask these same screening questions when you arrive at the office for your appointment. Additionally, temperatures will be recorded for every patient upon arival. Staff will be screened and temperatures will be taken daily as well.
- Upon arrival to the office, patients will be asked to remain in their vehicles and check in by phone. We will call you in when it is time to come in for your appointment. (Please make sure that we have an accurate mobile number on record for you.) Upon entry to the building, we ask that you use the hand sanitizer provided in the reception area. If you are required to fill in any paperwork, the pen will be yours to keep, as we will not be sharing pens.
- All patients and visitors to the office are encouraged to wear a mask or cloth face covering when entering the office.
- Whenever possible, we ask that patients arrive alone. Exceptions to this would include one parent/guardian accompanying a child, patients with special needs, or elderly patients needing assistance. We ask that once the patient has been seated, that the companion return to their vehicle until the close of the appointment. Any companions remaining in the reception area must social distance at 6 feet apart.
- You may notice that our reception area will no longer offer magazines, children’s toys and so forth, as these items are difficult to clean and disinfect between each use.
- To better protect you and our staff, you may see that some PPE will have changed.
- The production of aerosols will be reduced as much as possible. For now, we will reduce ultrasonic scaling and prioritize hand scaling instead. We may also suggest the use of a rubber dam during your procedure.
- Frequent disinfection will be performed throughout the day of non-clinical areas such as bathrooms, door handles, reception desk, etc.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (704) 788-4144
Drs. Lockney and Staff